Return Policy

At Toronto Mattress Factory, we strive to provide exceptional products and service. If you're not satisfied with your purchase, we offer flexible return and exchange options.

 

 

*Return Window:* 30 days from date of delivery or in-store purchase

 

 

*Eligible Items:* Most items, including mattresses, box springs, and accessories

 

 

*Non-Eligible Items:* Custom orders, special purchases, and large items (headboards, bedframes) unless defective

 

 

*Refund Process:*

 

 

1. Contact our Customer Service team within 30 days of purchase

2. Provide proof of purchase and reason for return

3. Refunds issued in original payment method

 

 

*Mattress Return Policy:* 100-Night Trial

 

 

1. Try your mattress for at least 21 nights

2. Contact us within 100 nights to initiate exchange or return

3. Mattress must be in original condition with law labels attached

 

 

*Damaged or Defective Items:*

 

 

1. Report damage within 48 hours of delivery

2. Contact Customer Service for replacement or refund

 

 

*Exchange Policy:*

 

 

1. Exchange for same or higher-priced item

2. Pay difference for upgraded item

3. Exchange within 30 days of purchase

 

 

*Restocking Fee:* 10% of purchase price (applicable to certain items)

 

 

*Cancellation Policy:*

 

 

1. Orders cancelled before production: full refund

2. Orders cancelled during production: 50% refund

3. Orders cancelled after delivery: subject to return policy

 

 

*Contact Us:*

 

 

Phone: 416-749-0303

Email: torontomattressfactory@gmail.com

Address: 3671 Weston Road, North York, Ontario, M9L 1V8

 

 

Thank you for choosing Toronto Mattress Factory!